Today marks the launch of Ubiquity’s 2009 re-creation, which will follow-up the panicked end of the year blog we posted in November 2008. With a new website now on ubiquityservers.com, a few pieces of our massive list of 2009 renovations are rapidly starting to show. What began as a very long list of new years resolutions… things we’ve been wanting to do around here for a long time… have quickly come to light, which we plan to roll out over the year to come, month by month. Here’s what our product development team has accomplished this month.
10 Service Improvements from January
- Achieve consistent initial support ticket responses beneath 10 minutes
- Give public real-time statistics of our support stats for total transparency (here)
- Relaxed cancellation policies to match our best competition (from 8 days to 72 hours)
- Increased facility stocking policies, and implemented a 1 hour h/w replacement SLA
- Increased headquarters and Seattle facilities coverage with several new staff members
- Increased the number of headquarters support staff using live support – chat now online truly 24/7, like our other channels of support
- Semi-automation of VPS provisioning, decreasing most VPS deployment times to under 4 hours
- Increased SNMP monitoring policies on all managed servers
- Raised the bar on network performance following our network upgrades, now supporting a 0% packet loss SLA on our internal network
- We are now offering r1soft CDP backups for free in our cPanel shared hosting
As 2009 progresses, we’ll be making monthly updates on new features and improvements, so check back often.