Sometimes it doesn’t make sense to rent the server or servers that you need to operate your IT infrastructure. When this is the case, what customers frequently need is called “colocation” or “collocation.” Colocation is essentially the concept of renting datacenter resources and providing your own hardware. The typical colocation project involves renting space, power, and bandwidth. While sometimes other things are necessary (private circuits, ramped services, etc.) we’ll just cover a basic colocation experience in the interest of answering the great majority of questions about the process.
Step 1: Purchasing
The first step is to contact our sales department and let us know what you need. We’ll send you an official quote. If the quote looks good, we’ll go ahead and begin the process. If the quote doesn’t look good to you, let us know what we need to tweak to meet your needs and we’ll provide another quote.
Step 2: Setting up Invoicing
The next step is to set up billing for the service. We’ll take down your contact information, generate an invoice in our billing center, and provide login information so you can sign on and pay it. If your colocation involved a contract longer than month to month or was over $500/month, we’ll also typically have a written, signed contract by both parties – don’t worry, it’s a very painless process. We generally skip this formality on very low dollar colocation arrangements and month-to-month colocation arrangements, but if you’d like the MSA (Master Service Agreement) on a smaller colocation agreement, we’re more than happy to sign one. Once the invoice is paid, the lead time for the service begins. Leads times are typically brought up in step 1, but can range from 3 to 30 days on most projects depending on size and complexity.
Step 3: Equipment setup
Once your invoice is paid, Ubiquity will contact you with IPs and other provisioning information. If you’re going to ship your server(s) to us, just let us know the tracking number(s) as soon as it’s available. If you’re going to bring your equipment in in person, contact us letting us know what time you’d like to bring it by. Once you’ve brought in your server(s), we start the billing cycle from that day.
If you have any questions, please let us know!